WHAT WE DO.
Online Review Agency automates the customer feedback interaction allowing you to capture more reviews, testimonials, and feedback.
Email or Text – Gets your customer started.
Fully Automated – Interactions can be manual or automatic.
Customers Give Feedback – real customers give you real reviews.
Online Reviews – Positive reviews are sent wherever they are needed the most.
Reviews Are Monitored – Unhappy customers get immediate attention.
Insightful Reporting – Each month we update you on your progress.
HOW IT WORKS.
We send your customers a request for feedback via email or text messaging. Your customers will see something simple like this:
We collect the feedback and funnel them to the appropriate channel:
Reviews ranging between 0-6 are linked to an internal comment page. This comes directly to us so we can address their issues immediately. You can use this instant feedback to help create a better experience for future customers.
Reviews ranging between 7-10 are linked directly to the review platform where positive reviews are needed most!
MONTHLY REPORTS.
Collecting customer feedback shows you value their opinions. By asking your clients for feedback you communicate that their opinion is important to you. You involve them in shaping your business so they feel more attached to your company. Listening to their voice helps you create stronger relations with them.